When will my order arrive?

Packages are sent out as soon as orders are fulfilled. Please allow 1-2 business days for orders to be processed.You will receive a tracking number when your order is shipped.

How much will my shipping cost?

Shipping is $7.99 for standard US shipping.

When will I receive my refund?

Refunds are processed as soon as the return is received and processed.

Do I have to pay for shipping for returns or exchanges?

No, returns are free.

My item doesn't fit my dog, what do I do?

You can exchange your item within 15 days of receiving the package.

How do I measure my dog?

Body Length – Measure starting at the base of the neck along the back to the top of the tail.

Girth – Measure the deepest point of their girth.

Side Length – Starting at the center of the chest along the side of the body to the tail.

How do you handle lost or damaged returns?

Please email us at support@poochlala.com with your name and order number. We will contact you with options.

Do you offer local pick up?

No, not at this time.

How can I contact customer service?

We can be contacted via email support@poochlala.com.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.