Shipping & Refund Policies
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer $7.99 flat rate shipping to the United States. We offer free shipping for orders over $75.
Currently, we offer international shipping to Australia, Canada, and Mexico. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pooch La La is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.poochlala.com
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please be advised:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.